Specialized Experience Centers are our way of connecting riders with our culture and products. We are here to provide riders and our local retail partners with an unfiltered, world-class demo experience.
The Santa Cruz Experience Center is located close to San Jose, California. We are focused on trail riding - if your goal is dirt we've got the bike for you. Centrally located next to some of the best riding in the county, you can literally roll out the front door to the trails. You can also choose from other prime locations that are a short ride or drive away.
THE DATES I WOULD LIKE TO RIDE ARE GREYED OUT ON THE CALENDAR - CAN I STILL BOOK A DEMO?
If the date on the calendar is greyed out, then we are fully booked for that day. Weekends fill up 3-4 days in advance.
CAN I LEAVE MY CAR PARKED AT THE EXPERIENCE CENTER?
Yes you may! We are a 5 minute ride from the Emma McCrary Trailhead so you can roll straight out from the Experience Center.
HOW DO I TRANSPORT THE BIKE?
With suitable tray-style racks or a pickup truck you may transport the bike elsewhere to ride. We double-check your setup to make sure it can bear the weight and won’t damage the bikes. We prefer that bikes aren’t transported inside of a vehicle, but if you must, we only allow one bike to be transported that way.
CAN I TAKE THE BIKE TO SOQUEL DEMONSTRATION FOREST/FLOW TRAIL?
Yes; however, E-bikes are restricted and we do not allow any E-bikes to go to the Demo Forest. It takes an hour to drive from the Experience Center so we recommend the 7 hour full-day demo.
WHY DIDN'T I RECEIVE A CONFIRMATION EMAIL?
We find our confirmation email often goes to the spam folder. If you still cannot see a confirmation email for your booking please feel free to call us at (831)-331-4827
CAN I DEMO A BIKE FOR WEEKLY GROUP RIDES?
Absolutely. To do so create a booking as normal and then call to confirm the logistics of the group ride to get you set up.
WHAT DOES THE DAMAGE COVERAGE TAKE CARE OF?
The optional $10 insurance covers any damage on the bike up to $200 plus it waves all labor fees associated with the repair. In the event that the cost to fix the bike is more than $200, then the damage coverage knocks $200 off the total price of repair.
CAN THE EXPERIENCE CENTER TRACK DOWN BIKES FOR PURCHASE?
Yes we can! If you’re unsure where to start or don’t already have a shop you’re working with we are happy to track down inventory and help you find any bike.
WHAT IS INCLUDED WITH EACH DEMO?
We have a limited supply of shoes, pedals, and helmets that we can provide with your demo. For pedals and shoes we have both flat and SPD styles. While we do have helmets here to provide, we encourage you to bring your own if possible due to limited supply.
